We are committed to protecting your privacy.

In general, you can visit us on the internet without telling us who you are or giving us personal information. There are times when we may need information from you, for instance: to process an order, to correspond, to provide a subscription or in connection with a job application. We may supplement this information to complete a transaction or to provide a better service.

We capture, manage and store data that may include your Personal Information as part of our normal operations and services offerings. This privacy policy describes why we capture, how we use and the circumstances under which we may disclose this information.

By visiting or registering on our site, or by using our service, regardless of the manner or device made available and supported by us through which you choose to do so, you are agreeing to our privacy policy, outlined below. We assume certain responsibilities and make related commitments to you. We also clarify that we are not liable with respect to misuse of the site by you or others and other third party risks beyond our control that may affect your Personal Information.

If you have concerns about this, you should contact us as indicated below.

This Privacy Policy is part of and is subject to our Terms of Service, available at our Site. It applies to data collected by us through our website and online services, as well as our offline product support services. It does not apply to those sites, services and products that do not display or link to this statement or that have their own privacy statements.

Accessing Our Services

In order to access some of our services, you may be asked to create an account and sign in with an email address and password, which we refer to as your login. In most cases, you will be able to use the same login to sign in to many different services, and this may also include services of our partners. By signing in on one of our services, you may be automatically signed into other services. If you access our services via a mobile phone, you may also use your telephone number and a PIN as an alternative credential to your username and password. As part of creating your login, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your logins which will be used to identify your logins and associated information.

What is Personal Information?

Personal Information includes your name, mailing address, phone number, e-mail address and demographic and other personally identifiable information about you as an individual, including information such as your ZIP code, preferences and interests. If you are a user of our site, it will also include business information that you contribute which concerns business and personal relationships between yourself and other individuals and organizations. If you choose to make a purchase or sign up for a product or a paid subscription service, we may ask for additional information, such as your credit card number and billing address, used to create a billing relationship with you. If you are a customer, you may provide or upload Personal Information in order to enable us to provide you with our services. We may also ask for certain Personal Information when you request information about or order our products and services, participate in our marketing, sales or other promotional activities, or correspond with us. If you are in a part of our site that requires you to provide your Personal Information, it will be clear what Personal Information we are requesting.

Why do we collect your information?

We collect, use and disclose information that can identify you (as described above, "Personal Information") so that we can:

  • establish your identity;
  • provide to you the services offered by the Site and bill any amounts due from you;
  • troubleshoot and resolve problems;
  • improve the usability, performance and effectiveness of our Site and business;
  • inform you about offers, products, services, events and updates;
  • enforce our Terms of Service;
  • protect you and us from error and fraud;
  • understand your needs and eligibility for products and services;
  • improve our promotional, marketing and service efforts;
  • comply with legal and regulatory requirements; and
  • as otherwise described to you at the time of collection.

We only collect Personal Information that we consider necessary for achieving these purposes. For example we will use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some of our services and / or services personnel, such as technical support resources and marketing resources, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from us, from our affiliates or from our business partners.

We may also collect, process, store and analyze information about you, whether the information is provided by you or obtained from your browser or through the use of "cookies" or other tools that track, measure and analyze the behaviors and usage patterns of visitors to our site and users of our services. For example, we may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with visits to our sites and use of our services. We may also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, geographic location, access times and referring website addresses. When you receive newsletters or promotional email from us, we may use web beacons (described below), customized links or similar technologies to determine whether you have interacted with our communications tools such as emails, tweets, blogs and other social media, as well as determining how you have done so, such as which links you click or engage with, in order to provide you more focused email communications or other information.

Use of Monitoring Technologies

Our websites may use "cookies" or other tracking technologies to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie. Cookies cannot be used to run programs or deliver viruses to your computer.

Our websites may use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.

When you sign in to a site using your login, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard drive. This cookie allows you to move from page to page on the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. Our services may also use cookies to improve your sign in and user experience. For example, your email address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your email address to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used. We believe our usage of these technologies is consistent with standard industry practise. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies.

The only information we automatically collect is that related to the use of our website. This information is anonymous and is gathered through our servers' log files. These log files record generic information, such as the number of visits our website receives, the types of browsers used and the number of files downloaded, but never personal information. This log file information allows us to create better content aimed at our viewer's preferences.

Our Web pages may contain electronic images known as alerts or web beacons — sometimes called single-pixel gifs — that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages. We may include Web beacons in promotional email messages or our newsletters in order to determine whether messages have been opened and acted upon. We may also employ web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit web beacons on our sites from being used by third parties to collect or access your Personal Information.

Who do We share your Personal Information with?

We do not sell or lease Personal Information consisting of your identity or contact information. However, we reserve the right to gather, analyze, aggregate and transform non-personally identifiable information sourced from all or any portion of our visitors and users, and to make this information available at our site or through other means, channels or partners at such time and on such terms as we believe are appropriate.

We may collect and store this information internally or using the services of third party applications and services providers. Our privacy policy extends only to the information within our control, and does not extend to information stored with such parties.

We retain the right to manage our operations, including using service providers of our own choosing, to facilitate the development, hosting and ongoing support of our services to meet our business goals. For example, we may use the services of third-party companies to host our services and these services may or may not be located in the same jurisdictions or regions as the customers using our services. Our employees, consultants, contractors, suppliers and partners, if authorized, may have access to our customer information or the systems storing it as part of and solely for the purposes of performing their jobs, or within the scope of their agreements with us. In all cases, we use reasonable efforts to ensure that your Personal Information, as part of our confidential business information, is protected under contracts with such persons or other means.

While we take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information, we are not liable for unlawful use of Personal Information by any of such persons unless such unlawful use was a direct result of our gross negligence or wilful misconduct. We assume no liability or responsibility for such parties and data stored with or through them, except to use commercially reasonable efforts to ensure that any third parties we engage with exercise a reasonable degree of care and diligence with confidential information (including your Personal Information) that has been shared with, provided to or otherwise stored with them.

We will also share your Personal Information if we are required by law (including any generally applicable law or any specific court order or other legal process binding on us) or if we otherwise determine in good faith that such disclosure is necessary to protect or defend our rights or property and those of other users. We will use reasonable efforts to make you aware of such disclosure promptly unless we are prevented from doing so. For example, we may be required to disclose confidential information including your Personal Information to governmental intelligence and other authorities in response to legislative, judicial or administrative requirements.

Except as described in this statement, we will use our best efforts to not disclose your Personal Information outside of our organization, including our subsidiaries and affiliates, without your consent. We generally will not share your contact information with third parties for marketing purposes, but may give you a choice as to whether you wish to receive communications from us on behalf of external business partners about a partner's particular offering (without transferring your personal information to the third party). Some of our services may be co-branded and offered in conjunction with another company. If you register for or use such services, both we and such partner organization may receive information collected in conjunction with the co-branded services. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Your use of the Personal Information of others

If you choose to provide Personal Information of any other person to us, we will assume that you have the third party's permission to provide us that information. Examples include Site referrals to friends. This information will not be used for any purposes other than those described above. You agree that, with respect to the personal information of other persons that you collect, use and disclose on the Site, you have all necessary consents and rights to collect, use and disclose that information as described in this Privacy Policy from time to time, and you agree that the indemnity you give to us in the Terms of Use applies to any non-compliance by you with respect to the foregoing.

What Is Our Security Policy?

We use commercially reasonable efforts to ensure that Personal Information is secure. In order to prevent unauthorised access or disclosure, we put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, as well as the modes of access to it. While we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us. More information about security is available in our Terms of Use.

How can you access, correct and update your Personal Information?

Much of your Personal Information is available to you through your account. You may have the ability to view or edit your Personal Information online. To review and update your Personal Information to ensure it is accurate, you may login into your account to make the changes, or you may contact us. If we are unable to provide access or disclose information to you, we will explain why, subject to any legal or regulatory restrictions. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your logins (email address and password). The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.

How can you opt out of our programs and services?

You can stop the delivery of future promotional email and other forms of communication from us by following the specific instructions in the emails or other forms of communication you receive. You may also have the option of proactively making choices about the communications you receive from particular sites or services by visiting and signing into the appropriate site or service and specifying (or changing) your preferences. If you elect to "unsubscribe" (or equivalent) from any form of communication we will use reasonable efforts to respect that request and store that request with your Personal Information.

How can you delete your account?

All Personal Information linked to your account will be deleted at your request in accordance with the law. When you make a request to delete your account, your data will be deleted from our production servers, and you will no longer be able to access your account. If Personal Information is held by any third parties as set out in this Privacy Policy, they will be notified of your request and instructed to delete your Personal Information. However, aggregated or anonymous data derived from your Personal Information, which cannot be traced back to your account, may remain on our production servers indefinitely. We reserve the right to use any aggregated or anonymous data derived from or incorporating your Personal Information.

How will you learn of updates to our privacy rules?

The use of Internet based applications and services continues to evolve, as does the regulatory environment affecting providers of these services. We may update this privacy statement to reflect changes to our privacy and data management practices. We will also occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. For example, if we make any material changes we may notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this statement for the latest information on our privacy practices and to be informed of how we are protecting your information.

Who Should You Contact With Comments and Questions?

We welcome your comments and questions regarding this Privacy Policy and the use of your Personal Information. If you have questions, concerns or if you would like more detailed information please email our privacy officer at